The Managed Services (MSERV) full time resource will work with and supplement an existing Managed Services national support team in a Level 2 capacity.  The candidate can live anywhere in the US, working remotely.  Shifts will be Monday through Friday 7:00 a.m. to 3:00 p.m. EST or as assigned for special projects. 

Technical Requirements:

Ideal qualifications:  2-3+ years experience supporting QAD 2009SE or EE and newer and Progress 10.2B and newer in a Linux/Unix environment.     

Or …

  •         Progress DBA hands on experience, 3-5 + years or more
  •         Linux Administration (basic commands, functionality, troubleshooting)
  •         QAD ERP System/Software experience (ability to troubleshoot, maintain, tune, make changes)
  •         Progress Database experience
  •         Progress Application Server experience
  •         Tomcat Administration
  •         Networking experience, particularly in a Linux environment
  •         Experience with Virtualization, Backup, Disaster Recovery, Security, EDI a strong plus

Candidates must also be strong communicators, willing and able to talk by phone with clients, managers and colleagues.  An ability to tenaciously solve problems or issues and/or improve processes is required as is a strong ability to prioritize and create, revise and update documentation for procedures and/or system documentation.

Candidates must be able to work for any employer in the US, own current hardware/software to perform the support work or systems that will support remote installation of software and monitoring systems.   Please contact to apply.  No third parties, please.

This is a remote position.  Candidates can live anywhere in the US with proper work authorization.  EOE.

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  • Strategic Information Group is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.