Services

Strategic Managed DBA Services

Key Benefits

• Seasoned Progress experts managing Progress systems, offering the highest level of Progress database support.
• Dedicated DBAs familiar with your system
• Use of monitoring and alert notification tools
• Minimized database downtime
• Increased database performance
• Access to experts when you need cost effective and flexible extension of your technical team
• Onsite and offsite flexibility
• Safety net for your end-users

MDBA Services Included

• Verify daily Progress database backups run.
• Observe and tune the Progress database and make minor adjustments as needed to optimize performance. This includes performance bottlenecks and internal database issues.
• Research and fix minor database problems as they arise. For the purpose of this agreement, minor problems are defined as those that can be resolved in 30 minutes or less.
• Monitor Progress database growth.
• Monitor the Progress database for system errors.
• Monitor disk layout and utilization.
• Monitor database log file for errors.
• Monitor database scatter and fragmentation.
• Monitor After Image (AI) files.
• Set up printers.
• Perform databases refreshes when requested.
• Optional Help Desk Services

Proactive Support Services from Strategic

Strategic offers a spectrum of managed database administration services to offload the full burden from your IT department or just fill a need where an FTE may not be necessary.

Our approach to Progress database support is proactive. We are dedicated to identifying and correcting problems before they can impact your business. Via our Progress remote DBA services, we handle proactive maintenance, monitoring, and responding to your database system alerts so that you can focus on what it takes to grow your business.

Strategic’s focus is on best practices and doing things right the first time to avoid performance issues, data loss, or downtime. We feel its critical to monitor a variety of metrics to ensure your database continues operating smoothly. With our monitoring tools we can track database performance over time and plan ahead for increased capacity needs. All the while our team maintains ongoing communication with you regarding your database operations and goals.

Our experience, along with our tools, helps us proactively assess your database systems and make adjustments to avoid a crisis. If a critical problem does arise, we know about it within minutes. The goal of Strategic’s MDBA service is to keep your systems running smoothly and provide the level of expertise you need to quickly resolve any database problem that may occur.

Reduced Costs

Progress is easier to manage than most databases, but special skills are needed just the same. Strategic managed DBA services eliminates the on going cost of specialized training for your employees. Instead you can rely on Strategic’s expertise, our DBAs focus on nothing but Progress and know the latest techniques in keeping your system running in top-notch condition.

With Strategic as your DBA partner, you will have access to Progress experts without incurring upfront recruiting or training expense normally associated with obtaining those skills. And if your staff already has Progress expertise, Strategic can compliment your trained resources by relieving them of the routine daily monitoring and maintenance tasks. This can free more costly in-house resources to focus on other business tasks.

Dedicated Strategic DBAs act as an extension of your company without the additional overhead associated with an FTE. We become equally familiar with your technical environment and business needs as your own employees. By offloading the Progress DBA tasks to Strategic, your staff can stay focused on other critical or core business issues.