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QAD Customer Management solutions provide easy-to-use functionality for order entry, shipping, invoicing and sales analysis to help you quickly deliver superior customer service through flexibility, information access and accurate fulfillment of customer needs.
QAD Customer Management includes:
QAD Advanced Pricing Management, Medical
QAD Advanced Pricing Management, Medical (QAD APM Medical) gives suppliers to healthcare organizations a full range of tools for managing pricing and promotion activities, from planning through execution, administration and evaluation.
QAD APM Medical is a closed-loop trade promotion tool that provides a systematic and uniform approach to the various aspects of pricing and promotions management to ensure that trade spending generates appropriate sales, and that promotional activities are properly documented.
QAD APM Medical provides a fully functional toolkit to manage trade spending with completely definable sales channels and trade/pricing structures with buying groups.
QAD APM Medical supplements standard pricing and allows the tracking and reconciliation of claims from promotions and centrally agreed ‘charge-back’ claims that are frequent in the pharmaceutical industry supplying to North American healthcare users.
The Value of QAD APM Medical
- Reduces time, cost and the risk of legal exposure associated with contract non-compliance
- Increases profitability by reducing trade spending transaction errors and ineligible payments
- Improves the efficiency of contract negotiation and administration
QAD Customer Management: Sales Quotations
Sales Quotations supports the generation of multi-line sales quotations utilizing advanced pricing capabilities (promotional pricing, temporary price reductions, customer price lists etc) and supporting complex and high volume environments.
- Allows the user to create responses to customer request for quotes (RFQs), and maintain historical information on sales quotations to customers.
- Create sales orders by releasing Sales Quotes to Sales Orders/Invoices.
- Enables win/loss analysis.
QAD Customer Management: Sales Orders
Sales Orders and Invoicing provides a variety of methods for creating and confirming orders, determining inventory availability to promise date, shipping products and automatic invoicing.
Sales Orders includes all aspects of recording customer demand through a variety of forms - customer schedules, standard orders, releases, EDI - in a centralized or decentralized mode. Credit management and review capabilities are also available.
- Sales orders and invoices can be created from Sales Quotes, received electronically using EDI or entered manually.
- Enables users to create price lists that accommodate a wide range of pricing situations, allowing for best pricing.
- Advance shipment notices (ASN) may be sent using EDI, fax, e-mail or other methods.
- Automatically transfers posted invoices automatically to Accounts Receivable for aging, payment maintenance, and integration with General Ledger.
QAD Customer Management: Sales Analysis
Sales Analysis monitors salesperson productivity and effectiveness as well as giving greater visibility on sales by product line or item.
- Provides ranking of items by sales, margin, or quantity.
- Integrates with Sales Orders/Invoices.
QAD Customer Management: Configured Products
Configured Products supports the configuration and sale of an item configured at time of sale (or final assembly kit). Configured products can be priced and delivered as standard items.
- Allows standard configurations to be defined using bill of material structures
- Supports family planning and forecasting
QAD Customer Management: Advanced Features
Included with the standard QAD Customer Management suite are the following key features:
Available to Promise
Available-To-Promise consists of a set of tools to assist in the quoting of delivery dates.
- Controls order processing of items based on projected availability.
- Provides an effective tool to control inventory processing.
Container Management
Container Management helps track and invoice customers for expendable containers.
- Enables additional order line charges such as extra shipping and handling charges.
- Accounts for any other general or miscellaneous charges that are associated with the sales order or scheduled order line. Customer Schedules
Customer Schedules provides the capability to process customer releases using a set of scheduled shipment dates and quantities rather than discrete sales orders.
- Supports retro-billing, a price changing practice common among automotive suppliers and many commodity-driven markets where the cost of raw materials, not the process cost, causes prices to fluctuate.
Enterprise Material Transfer
Enterprise Material Transfer supports the automatic translation of sales orders into purchase orders to a secondary organization within the same entity or between entities including support for international shipping requirements.
- Provides better inventory utilization and eliminates many non-value added activities throughout the supply chain.
- Allows transmission of purchase orders that use different databases using EDI
- Automatically generates necessary legal and financial data at each entity.
Shipment Performance
Shipment Performance reporting enables users to monitor how well a shipping department meets customer requested ship dates and quantities by comparing planned to actual ship dates and quantities.
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