Training + Support
QAD Service and Support Management (SSM)
Upcoming SessionsSummary
This is an application intensive course that covers the entire standard product offering of QAD's Service Support Management Module. The course focus is on conducting Service and Support in a day to day environment. Through a combination of lecture, demonstration and hands-on exercises, students will acquire a basic understanding of QADs Service and Support module, how and when each function could be used and how they interrelate to the rest of QAD Operations and Finance.
Intended Audience
Customer Service Managers and Representatives, Field Service Engineers, Contracts Warranties Managers, After-Market Managers, even Master Schedulers and MRP Planners. This course would benefit all users required to have a working knowledge of QADs Service and Support functionality.
Expected Outcome/You will learn
Understand QAD Service and Support functionality. Identify key business and operational process considerations your company faces in utilizing the Service and Support module. The course also addresses requirements and issues related to financial aspects of an Aftermarket Support environment.
Prerequisites
A basic understanding of manufacturing and costs.
Course Length
3 days
Special Instructions for Students
None
The training we had helped us reach our inventory goals. Our goal was to reduce inventory to 2.3M from 3.2M by 12/31 and we reached 2.0M so we beat our goal!!! The training was very beneficial to us. Paul’s training on the repetitive side will also help for the planning into next year. If we have any training needs we will definitely use Strategic again. Thanks again for all your help.
The QAD Master Scheduling training brought our team's abilities to the next level. Anita Younger, the instructor made all the difference; her industry expertise and common sense approach made the training a huge success. I highly recommend this course to anyone wanting to take full advantage of QAD's manufacturing planning capabilities.
We used GUI for years and recently switched to .NET, we love the new look and feel and after the training we now have the expertise to take advantage of .NET’s features. Our users are so comfortable with the interface they quickly went back and organized their tasks and screens to fit the way they work.
I have attended multiple Strategic training courses. Their instructors are top notch, there is plenty of personal attention, plus the chance to meet with other QAD users. I highly recommend Strategic's training program to anyone using QAD.
Strategic's Manufacturing Operations Training puts you on the fast track to understanding QAD's capabilities and interaction between modules. Detailed presentation of the core functionality demonstrates best practice scenarios and facilitates group discussion and networking. This training will leave attendees empowered to implement process improvement. Even experienced systems managers will walk away with deeper QAD Applications knowledge.
The QAD SSM class was an asset to Lasercard. By applying the expertise I gained from the course we have been able to increase the efficiency of both our planning and customer service departments. I hope to attend more Strategic courses to optimize other areas of our business.
This training will leave attendees empowered to implement process improvement. Even experienced systems managers will walk away with deeper QAD Applications knowledge. Strategic's Manufacturing Operations Training puts you on the fast track to understanding QAD's capabilities and interaction between modules. Detailed presentation of the core functionality demonstrates best practice scenarios and facilitates group discussion and networking.
