Summary
This two day QAD CRM training is an application-intensive course that covers the setup, Integration to QAD and MS Exchange Servers, Sales Management activities, Marketing Management and Customer Service Management. Through a combination of lecture, demonstration and hands-on exercises attendees will obtain a strong understanding of the QAD CRM module.

Intended Audience
Sales Managers, Customer Service Managers, Manufacturing Managers, Supply Chain Managers, Service Support Managers, Planning and Customer Service users, IT Professionals, and anyone who wants to gain an overall understanding of QADCRM functionality.

Expected Outcome/You will learn
Understand QADCRM functionality; identify key business and setup Consideration operating your company using QAD with a special emphasis on lowering costs while attracting and re-training customers, increase cross-sell and up-sell successes, improve sales forecasts, manage marketing campaigns and improving customer responsiveness.

Prerequisites
A basic understanding of ERP principles

Course Length
2 days

Special Instructions for Students
None

Detailed Table of Contents Available Upon Request