Summary
This is an application intensive course that covers the entire standard product offering of QAD’s Service Support Management Module. The course focus is on conducting Service and Support in a day to day environment. Through a combination of lecture, demonstration and hands-on exercises, students will acquire a basic understanding of QADs Service and Support module, how and when each function could be used and how they interrelate to the rest of QAD Operations and Finance.

Intended Audience
Customer Service Managers and Representatives, Field Service Engineers, Contracts Warranties Managers, After-Market Managers, even Master Schedulers and MRP Planners. This course would benefit all users required to have a working knowledge of QADs Service and Support functionality.

Expected Outcome/You will learn
Understand QAD Service and Support functionality. Identify key business and operational process considerations your company faces in utilizing the Service and Support module. The course also addresses requirements and issues related to financial aspects of an Aftermarket Support environment.

Prerequisites
A basic understanding of manufacturing and costs.

Course Length
3 days

Special Instructions for Students
None