Request Support from Strategic

Our certified and knowledgeable system experts are available when you need assistance. Our ability to provide customers with rapid resolution will help your users quickly return to productivity.

  • Please complete the Support Request Form below to request support on your Strategic Product.
  • Normal support is available Monday through Friday during business days (holidays excluded) between the hours of 8am and 5pm Central Time.
  • Once notified, a Support Technician will contact you within 1 business day or less to begin problem resolution.

Strategic’s technical support services ensure your enterprise applications run smoothly and meet the changing demands of your business. Our technical services provide your organization with the right mix of support to meet your specific needs and to answer your technical questions quickly and accurately, whenever you need assistance.

When you need live support or when you don’t know how to get the information you need contact our experienced consultants, who have extensive knowledge of your enterprise systems. We have depth of experience and knowledge to identify and resolve your problems quickly to keep your systems running smoothly.

We Are Here For You

  • 24/7 Support Available
  • Nationwide Support Resources
  • Deep Enterprise Expertise
  • Diagnostic Tools Available
  • Upgrades and Staff Resources
  • Application of Product Enhancements and System Updates

Extensive Product Support

  • Strategic makes it easy to ensure you are getting the most out of your Strategic software products.
  • We are proud to provide support for the products we have developed and sell.

Product Maintenance

  • Extend your product warranty so you can rest assured that your standard software product continues to perform in accordance with the functionality specified in its Product User Documentation
  • Ensure your product continues to be compatible with the current and future releases of QAD Enterprise Applications and other partner products.
  • Provide bug fixes and software patches
  • Access to the latest version of software