Companies tend to accept the status quo of their ERP system while operational performance deteriorates until they can no longer bear it. This is the point where they enter another ERP selection cycle. It doesn’t have to be like this. A continuous improvement approach — like those used in other parts of your business — can be applied to your business processes and supporting systems. While we may not know what the future will look like in five years, we do know that it will be different. The only constant is change. In such an environment agility trumps the best laid plans.