Introducing Help Desk Services for QAD

Contact us for more information!

Key Benefits:

• A formal help desk for QAD application support
• A central point of contact to request services and receive timely follow-up
• Support from someone who is familiar with your QAD installation
• Requests prioritized and routed to your primary Strategic consultant(s)
• Real-time response (acknowledgement within one hour during business hours)
• Monthly usage summary

Support Areas

• QAD Application and Training
• QAD Development
• QAD EDI
• QAD EDI Managed Services
• DBA & Infrastructure Services

Users Get Help With

• General QAD application support
• Troubleshooting & issue resolution
• Using QAD & related in-scope applications

February 28th, 2017|Categories: Blog|

"Strategic's Manufacturing Operations Training puts you on the fast track to understanding QAD's capabilities and interaction between modules. Detailed presentation of the core functionality demonstrates best practice scenarios and facilitates group discussion and networking. This training will leave attendees empowered to implement process improvement. Even experienced systems managers will walk away with deeper QAD Applications knowledge."

Furniture Values International, LLC

"The QAD Master Scheduling training brought our team's abilities to the next level. Anita Younger, the instructor made all the difference; her industry expertise and common sense approach made the training a huge success. I highly recommend this course to anyone wanting to take full advantage of QAD's manufacturing planning capabilities."

Janice Crook, Planning & Procurement Manager, LEMO USA

"We used GUI for years and recently switched to .NET, we love the new look and feel and after the training we now have the expertise to take advantage of .NET’s features. Our users are so comfortable with the interface they quickly went back and organized their tasks and screens to fit the way they work."

Amy Seidlinger, Director of Finance, CryoCor Inc.

"The QAD SSM class was an asset to Lasercard. By applying the expertise I gained from the course we have been able to increase the efficiency of both our planning and customer service departments. I hope to attend more Strategic courses to optimize other areas of our business."

Rudy Cruz, Material Planning Supervisor, LaserCard Corporation

"Strategic's Manufacturing Operations Training puts you on the fast track to understanding QAD's capabilities and interaction between modules. Detailed presentation of the core functionality demonstrates best practice scenarios and facilitates group discussion and networking. This training will leave attendees empowered to implement process improvement. Even experienced systems managers will walk away with deeper QAD Applications knowledge."

Furniture Values International, LLC

"I have attended multiple Strategic training courses. Their instructors are top notch, there is plenty of personal attention, plus the chance to meet with other QAD users. I highly recommend Strategic's training program to anyone using QAD."

Adam Amor, Finance Controller, Midwest Folding Company

"This training will leave attendees empowered to implement process improvement. Even experienced systems managers will walk away with deeper QAD Applications knowledge. Strategic's Manufacturing Operations Training puts you on the fast track to understanding QAD's capabilities and interaction between modules. Detailed presentation of the core functionality demonstrates best practice scenarios and facilitates group discussion and networking."

Furniture Values International, LLC

"QAD Manufacturing Operations is by far the best course I have taken covering broad areas of QAD. Anyone, at any level will benefit from best practices to bring back and implement at their own company. The exposure to real-life customer stories provides insight into how things work in QAD without any sales pitches. I highly recommend this course for anyone wanting a deeper understanding of QAD Manufacturing Operations."

FoxHollow Technologies

"The training we had helped us reach our inventory goals. Our goal was to reduce inventory to 2.3M from 3.2M by 12/31 and we reached 2.0M so we beat our goal!!! The training was very beneficial to us. Paul’s training on the repetitive side will also help for the planning into next year. If we have any training needs we will definitely use Strategic again. Thanks again for all your help."

Sharon Miller, Seal Graphics

"I want to thank the entire Strategic Information Group team for a job well done. Your group is top notch. Our Strategic consultants always handled themselves professionally and it was a pleasure to work in an environment where everyone does their part to achieve a common goal. You can be proud in the manner they represent your organization. My sincere thanks to all involved."

Thomas Swan, IT Director, Furniture Values International

"After having undergone four ERP implementations in my career implementing QAD was by far the smoothest. QAD Enterprise Applications are a best in class solution and with Strategic our project was delivered on time and on budget. The best way to describe the Strategic team is ‘responsive’, their commitment and passion were clearly demonstrated throughout the implementation."

Don Webber, VP Quality Assurance & Operations, EKOS Corporation

"Implementing QAD has been the shortest and fastest transition from one ERP to another I have done."

José Blanco, Controller, SpineView

"I really appreciate all the work you have done for us. You are very patient. Sometimes we are tough on you and I just wanted you to know what a good job you have done with a very difficult project."

Sharon Woodruff, Logistics Department, Lindal Cedar Homes

"Thank you everyone for your hard work!!! This upgrade will help the company improve its systems and capabilities to serve our customers. Once again, thanks for a great job."

Michael Halloran, VP & CFO, Sonic Innovations

"Since 1992 Strategic has been a strong and trusted QAD Alliance Partner. Strategic was one of QAD's first sales agents and implementation providers. With Strategic's leadership and deep industry expertise customers expect and receive a rapid time to benefit and are able to leverage the competitive advantages of QAD enterprise applications. They have increased QAD's footprint with over 150 joint satisfied customers. Strategic consistently provides their customers with reliable and innovative solutions to enable their success in today’s marketplace."

Pamela Meyer Lopker, President and Founder, QAD Inc.

"Strategic is an outstanding partner that continues to achieve new heights of excellence as a leading reseller and implementation consultant of QAD Enterprise Applications year after year."

Lisa Pope, Senior Vice President, Global Sales Strategy & North America, QAD Inc.

"Because of the seamless automated integration between Arena PLM and QAD ERP, we have eliminated delays and mistakes in releasing new products and communicating changes to our global supply chain. We consider this integration critical to our ability to compete efficiently."

Hans Hartmann, VP Operations, Wave7Optics

"We use QAD data as the baseline for our budgets and actual-to-budget comparisons in PROPHIX. Since implementing, data consolidations have been streamlined and we’ve reorganized reports in a more effective manner. From start to finish our customer support has been excellent. I’ve had nothing but good experiences using PROPHIX."

Keith Smith, Assistant Controller, Jel-Sert Group

"Implementing QAD has been the shortest and fastest transition from one ERP to another I have done."

José Blanco, Controller, SpineView

"Cytak works as promised, easily and automatically updating tax rates into QAD so we don’t have to."

Brian Jacobson, Head Accountant, Confirma

"Thank you for Strategic’s leadership of our QAD implementation. Strategic did an amazing job helping a small organization and a green team to work through the challenges and issues that accompany an ERP implementation."

Pankaj Singhal, Ph.D., COO, Osmetech Molecular Diagnostics

"Strategic and QAD helped us identify the CRM's full potential and how we could apply it to our business needs. QAD CRM will help us communicate better internally and quickly address the needs of our customers."

Donna Vogt, Director of Customer Service, Digirad

"By choosing QAD, an ERP that is designed to simplify validation and Strategic Information Group with considerable experience in this area, Vita-Tech was able to implement QAD including validation in just 90 days."

Toni Clubb, CFO, Vita-Tech International

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