End-To-End ERP Support
SIGSERV TotalCare
SIGSERV TotalCare is a comprehensive support plan that provides ongoing access to a dedicated team of ERP specialists who understand your environments. It covers your users, systems, and integrations in one unified service, allowing you to resolve issues, train teams, and optimize performance without juggling vendors or worrying about what’s in scope.
One Plan for Everything You Need
TotalCare by SIGSERV is a smarter, stress-free way to support your ERP environment. You get one flexible agreement, one experienced team, and complete coverage across users, systems, and integrations. No silos. No guesswork.
TotalCare is built to scale with your business. Whether you're just getting started or managing global operations, we meet you where you are and support the platforms you run. From day-to-day questions to long-term planning, we’ve got you covered.
Why TotalCare Matters
Your users, systems, and integrations are all supported under a single agreement.
Training, troubleshooting, upgrades, reports, if you need it, it's covered
TotalCare scales with your business and aligns with your tech stack
A dedicated team, faster resolutions, clear reporting, and fewer surprises.
What’s Included
| Service | Essential | Advanced | Premier | Enterprise |
|---|---|---|---|---|
| Onboarding and Reporting | ||||
| Reduced Hourly Rate (based on tier) | ||||
| Video Training Library (Hyperlink) | ||||
| Named Users | 2+ | 5+ | 8+ | 12+ |
| Annual Release Impact Analysis | ||||
| Annual Health Check | ||||
| Service Reviews | Annual | Bi-Annual | Quarterly | Monthly |
| Dedicated Account Manager | ||||
| Live Ad Hoc Training | 2 | 4 | ||
| Business Process Review | ||||
| Annual Role Audit | ||||
| TotalCare Included Support Hours | 40+ | 100+ | 200+ | 300+ |
| SIGSERV TECH | N/A | Optional | Optional | Optional |
| SIGSERV EDI | N/A | Optional | Optional | Optional |
| SIGSERV Program Management | N/A | N/A | Optional | Optional |
| Advanced Approval Workflows | N/A | Optional | Optional | Optional |
Onboarding and Reporting
Our SIGSERV TotalCare Add-Ons
SIGSERV TECH
Managed Technical Services
Get 24x7 monitoring, issue resolution, and environment management for your ERP systems, whether on-premise or in our cloud.
SIGSERV EDI
Managed EDI Services
Monitoring and support for EDI and API data flows, ensuring reliable, real-time transaction performance across your systems.
SIGSERV Program Management
Program Management
Dedicated program management services that are designed to streamline the coordination of client support activities, project efforts, and service delivery.
What You’re Getting with TotalCare
TotalCare is a subscription that provides you with a dedicated level of support capacity from our ERP specialists.
The included hours represent the amount of expert coverage reserved for your environment each year, while our team focuses on keeping your systems stable, resolving issues quickly, and proactively preventing problems before they impact your business.
Here’s what’s included:
Fast, expert response from a team that already knows your environment
Proactive monitoring and add-ons to catch issues before they impact your business
Flexible support hours you can use for tickets, training, projects, and more
Predictable monthly cost with no surprise invoices
Use your plan for:
Service requests: configuration help, troubleshooting, general support
Incidents: urgent issues that require immediate attention
How-to guidance and training sessions
Reports, screen changes, and workflow updates
Scoped projects like module additions, migrations, or feature implementations
Contact Us
Talk to Strategic about SIGSERV Total Care.
Key Benefits of TotalCare
SIGSERV TotalCare delivers expert functional support to keep your business systems running smoothly and your users focused on what matters most. From resolving issues to guiding best practices, TotalCare helps your team stay productive by offering:
Rapid response and resolution to functional issues
Support from experienced consultants and business analysts
Guidance on best practices and process optimization
Reduction in internal support burden on your team
Coverage across core modules, customizations, and bolt-ons
Empowered users = better adoption and productivity
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ERP Health Check
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