End-To-End ERP Support
SIGSERV TotalCare
Managing your QAD enterprise resource planning (ERP) does not require multiple vendors. TotalCare by SIGSERV delivers comprehensive QAD support through a single, unified plan — covering your users, systems and integrations in one streamlined agreement. You get dedicated QAD application support from specialists who know your environment, eliminating vendor finger-pointing and giving you control over your ERP investment.
Consolidate Your Support into One Comprehensive Plan
You face daily chaos — support tickets bouncing between vendors, unresolved issues stalling operations and frustrated teams. Multiple point solutions mean multiple points of failure. Each vendor blames the other while your operational delays mount and your QAD return on investment (ROI) stagnates. Plus, the business impact is tangible. Production delays occur because unresolved technical issues persist. Users work around system limitations rather than leveraging QAD's capabilities, and initiatives stall because your IT team spends time coordinating vendors instead of driving innovation.
SIGSERV TotalCare changes this dynamic. Instead of managing fragmented support relationships, you gain access to integrated QAD managed services that address every layer of your ERP environment. Benefit from one team, one accountability structure and one clear path forward.
What’s Included
| Service | Essential | Advanced | Premier | Enterprise |
|---|---|---|---|---|
| Onboarding and Reporting | ||||
| Reduced Hourly Rate (based on tier) | ||||
| Video Training Library (Hyperlink) | ||||
| Named Users | 2+ | 5+ | 8+ | 12+ |
| Annual Release Impact Analysis | ||||
| Annual Health Check | ||||
| Service Reviews | Annual | Bi-Annual | Quarterly | Monthly |
| Dedicated Account Manager | ||||
| Live Ad Hoc Training | 2 | 4 | ||
| Business Process Review | ||||
| Annual Role Audit | ||||
| TotalCare Included Support Hours | 40+ | 100+ | 200+ | 300+ |
| SIGSERV TECH | N/A | Optional | Optional | Optional |
| SIGSERV EDI | N/A | Optional | Optional | Optional |
| SIGSERV Program Management | N/A | N/A | Optional | Optional |
| Advanced Approval Workflows | N/A | Optional | Optional | Optional |
Onboarding and Reporting
Partner With a Dedicated Team of QAD Manufacturing Experts
TotalCare replaces complexity with clarity. Your comprehensive support plan covers users who need application guidance, systems requiring technical optimization and integrations demanding expert oversight, managed under a single agreement.
You gain a dedicated team of QAD support specialists who learn your business processes, understand your customizations and deliver QAD application support. With the SIGSERV TECH add-on, you access QAD technical support without handoffs or delays. This eliminates the silos that slow resolution and creates single-point accountability for your entire ERP ecosystem.
The TotalCare Difference
Traditional support models leave you coordinating between application vendors, technical consultants and integration specialists — each with separate contracts, billing structures and service limitations. TotalCare consolidates this chaos into a cohesive partnership. With SIGSERV TotalCare, you receive single-point accountability. Your approach shifts from reactive firefighting to a proactive strategy.
TotalCare eliminates the typical gaps associated with fragmented support through unified service delivery. The plan helps make support costs more predictable through tiered monthly support capacity. Expertise stays integrated across functional domains rather than siloed by vendor boundaries.
TotalCare also gives you access to specialized add-ons that extend support across your ERP environment:
SIGSERV TECH
Extend TotalCare with managed technical support for your ERP environment, including system monitoring, issue response and environment oversight to help keep operations stable.
SIGSERV EDI
Manage EDI and API data flows with support for smoother transaction exchange between your ERP, trading partners and supply chain systems.
SIGSERV Program Management
Coordinate support requests, project activity and service delivery, helping keep priorities organized and progress moving.
Benefit From Expert Functional Support
SIGSERV TotalCare goes beyond reactive troubleshooting. You receive QAD ERP managed services designed to prevent problems and empower users.
On-Demand Expert Support
Users get immediate access to QAD specialists who provide troubleshooting, workflow guidance and training tailored to your business processes. This responsive QAD application support boosts user adoption, reduces productivity loss and transforms your team into power users who maximize QAD's capabilities. Support extends across all core modules, customizations and bolt-ons.
Proactive System and Performance Management
Through the SIGSERV TECH add-on, your QAD environment can receive proactive monitoring, performance support and technical oversight to help reduce disruptions before they impact production.
Strategic Information Group’s technical team supports database optimization, infrastructure planning and system stability, giving you a stronger foundation for reliable QAD ERP managed services. This proactive approach can include regular system health checks, capacity planning and optimization recommendations that help you address potential bottlenecks before they affect operations.
Guidance to Maximize Your Investment
TotalCare offers annual release impact analysis, business process reviews and ERP roadmap development, depending on your service tier. Strategic acts as an extension of your team, helping you plan upgrades, evaluate new modules and ensure your QAD investment continues delivering measurable business value. When QAD releases new functionality, you receive an analysis of how it affects your specific environment and whether adopting it makes strategic sense.
Drive Business Value With a Strategic Partnership
Strategic brings decades of experience, specifically in manufacturing and QAD environments globally and across North America. We provide specialized QAD managed services from consultants who understand production planning, inventory management, regulatory compliance and the unique challenges manufacturers face.
Your SIGSERV team becomes an extension of your organization, learning your business requirements and delivering support aligned with manufacturing best practices. This depth of expertise ensures that issues are resolved the first time and that recommendations reflect real-world operational knowledge.
TotalCare offers flexible service tiers designed to match your specific needs.
Request a Consultation for a Better Support Model
Move beyond reactive support and partner with a team dedicated to optimizing your QAD environment. SIGSERV TotalCare transforms how you manage your ERP — replacing fragmented vendor relationships with support that drives business outcomes.
Contact Strategic today to speak with a QAD specialist about transforming your ERP support model.
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