Expert NetSuite Support
SIGSERV TotalCare for NetSuite
Stop Just Surviving on NetSuite. Get a Partner Who Keeps It Healthy and Helps You Get More Out of It.
You invested in NetSuite to run your business better. But after go-live, many systems settle into "good enough." Requests pile up, features go unused, and no one has time to explore what the platform could do for you.
Strategic's SIGSERV TotalCare for NetSuite delivers SLA-backed NetSuite support and administration with a built-in path from keeping the lights on to ongoing improvement. It includes a named team, predictable costs, and a partner focused on keeping NetSuite aligned with your business as it grows.
Strategic Support for Your NetSuite Success
For many organizations, the challenges begin after implementation. Support requests are handled ad hoc and lose priority when internal teams are stretched thin. Ownership is unclear, so issues move between people without a consistent point of accountability. Valuable capabilities go unused, and admin capacity falls behind as the business grows.
The boundary between routine support and billable project work is often undefined, which makes costs difficult to predict. Over time, these gaps limit visibility and erode the return on your investment. SIGSERV TotalCare for NetSuite replaces that uncertainty with a structured, accountable support model.
Close the Gap Between Go-Live and Long-Term Value
What SIGSERV TotalCare for NetSuite Includes
Our NetSuite administration services function as a dedicated partnership, not a transactional help desk. SIGSERV TotalCare for NetSuite includes:
SLA-backed support tiers: Standardized response and resolution targets that set clear expectations for every request.
A named, dedicated team: Specialists who know your environment, backed by Strategic's larger consulting pool.
Day-to-day administration and break-fix support: Ongoing system health and configuration support that resolves issues before they disrupt operations.
Regular business process reviews: Structured reviews of your environment, with a roadmap for expansion and improvements.
A defined escalation path: Larger enhancements move to Strategic's broader NetSuite consulting bench, following a defined, clear process.
This outsourced NetSuite administration model is part of Strategic's SIGSERV TotalCare managed services, including our 24/7/365 support desk, giving you enterprise-grade coverage without recruiting, training, or retaining niche ERP talent internally.
Contact Us
Contact Strategic Information Group today to learn how our Customer Care Plans can keep your NetSuite system running at its best.
Productized, Not Ad Hoc
One master agreement and one SLA framework keep support predictable, with no legal back-and-forth on every quote.
A Different Approach to NetSuite Support
One Partner, Deeper Bench
Day-to-day support plus Strategic's full NetSuite implementation and consulting expertise.
AI-Enabled Support
As AI becomes embedded in ERP platforms, Strategic is bringing it into support delivery for faster, more efficient service.
A Growth Path Built In
Start with the tier that fits today and build up as your use of NetSuite matures.
End-to-End Coverage Compared With NetSuite ACS
With NetSuite Advanced Customer Support (ACS), coverage stops at a fixed list of services. Anything off the list means paying more or being sent elsewhere. With SIGSERV TotalCare for NetSuite, you're covered end-to-end under one agreement, and we take care of the rest.
Gain Predictable Support and Measurable Value
SIGSERV TotalCare for NetSuite gives you SLA-backed support with clear accountability, backed by a named team and defined response targets. Compared with building and maintaining an internal NetSuite admin function, you gain access to an entire team of specialists at a lower total cost of ownership.
Your support hours go toward roadmap-driven improvements instead of chasing one ticket after another. A single contract and SLA framework reduce administrative overhead, and your team gains early access to AI-driven support efficiencies as Strategic rolls them out.
It's a strong fit if:
You're a NetSuite customer without a large internal admin team, or you want to redeploy the team you have.
You're past go-live and ready to get more out of the platform.
You're on ad hoc support and want a structured, SLA-based relationship.
Is SIGSERV TotalCare for NetSuite Right for Your Organization?
Flexible Plans That Grow With You
Choose from four tiers: Essential, Advanced, Premier, and Enterprise, plus a custom Enterprise Plus plan for high-volume organizations. Available add-ons include EDI support, program management, additional named users, approval workflows, and extra hours within your tier.
Why Partner With Strategic?
Since 1992, Strategic has helped manufacturers, life sciences organizations, and other complex businesses get more from their ERP investments. As your NetSuite support partner, our senior-level, primarily onshore team understands the regulatory and operational pressures you face, from FDA regulatory compliance requirements to multi-subsidiary global operations. For regulated organizations, Strategic also offers continuous validation services that update validation documentation with each twice-annual NetSuite release to help keep you audit-ready.
Strategic received the Fall 2025 NetSuite Spotlight Award as the Medical Devices and Equipment Spotlight Award Winner and was named the 2026 NetSuite Spotlight Award Winner for Life Sciences.
Ready to Get More Out of NetSuite?
With SIGSERV TotalCare for NetSuite, you get a partner who keeps it healthy and helps you get more from it as you grow. Contact Strategic today to find the right plan for your team.
Frequently Asked Questions
-
Oracle's native support addresses platform-level issues, and NetSuite ACS covers a fixed list of services. SIGSERV TotalCare for NetSuite provides proactive, business-aware NetSuite support services from a named team that knows your implementation, with SLA-backed targets and a defined path into Strategic's consulting bench.
-
Day-to-day administration, break-fix work and system health support are covered under your SLA-backed tier. Larger enhancements follow a defined escalation path into Strategic's broader NetSuite consulting bench, so the line between support and project work is clear from the start.
-
Yes. NetSuite is built to scale as your business grows, and your support should too. As you add subsidiaries, users, modules or transaction volume, you can move up a tier or add coverage.
Continue Learning
-
Aviva Systems Biology – Aviva Creates the Dominant Distributor in the Antibody Production World
Read how Aviva Systems Biology implemented NetSuite ERP for a single cloud-based system for financial management and inventory management system to streamline operations.
-
Eight Signs QuickBooks is Holding Your Business Back
Here are the top signs that QuickBooks is limiting your business and that it’s time to leverage a better, more comprehensive tool like NetSuite.
-
Moving to the Cloud – Not If, But When and How
Compelling Technology Reasons to Migrate