Managed QAD Services (MSERV)
Reduce risk, lower operational costs—and gain peace of mind by utilizing seasoned Strategic MSERV professionals to manage your entire QAD ERP environment. Sit back. MSERV has you covered 24/7/365.
MSERV: Technical Experts at Your Service
Free up internal resources by putting Strategic Information Group’s Managed Services (MSERV) team on the case. We will take care of your essential ERP system, infrastructure, system processes, efficiency, database stability and performance, so you can focus on the more critical business challenges you face in order to thrive.
Qualified Specialists for Less
For less than it would cost to bring a quality hire on board, MSERV professionals will become a strategic extension of your in-house team. You will improve both system performance and regulatory compliance because Strategic processes are SOC1, Type 2 accredited. Our MSERV team will effectively manage regulatory issues as part of daily analysis and adjustments to the system, keeping you completely informed every step of the way via regular reporting.
MSERV 24/7 Services Include:
- Certified experts who become an extension of your team
- Database Administrators who have expert knowledge of QAD
- 24/7 proactive environment monitoring and alerting–including trending
- Monthly Service Delivery Review meeting
- Optimization planning and improved efficiency
- Daily verified database backups
- Database, Tomcat, OS, and technical turning
- Continuous assessment and adjustment of you system configurations to ensure optimal performance and stability
- Infrastructure maintenance–including OS patching
- Printer setup and maintenance
- Complete compliance with FDA, SOC and SOX requirements
- And more…
Customers give MSERV a 98.8% Customer Satisfaction Score
Managed Environments, Disaster Recovery, and More
Strategic brings a deep understanding of the unique needs of manufacturers to all the managed services we provide, which include:
- Seasoned Experts: Trust our expert QAD knowledge and SOC1 Type 2 process to manage and protect your environments 24/7
- System Health Checks (including QAD):Put seasoned professionals under the hood to provide an analysis and formulate a solution plan for increased stability and system performance.
- Infrastructure Hosting: Avoid costly outages and production delays when system resources are unavailable by partnering with Strategic for Infrastructure Services.