Reduce risk, lower operational costs—and gain peace of mind by utilizing seasoned Strategic mSERV professionals to manage your entire QAD ERP environment. Sit back. MSERV has you covered 24/7/365.
MSERV: Technical Experts at Your Service
Free up internal resources by putting Strategic Information Group’s Managed Services (MSERV) team on the case. We will take care of your essential ERP system, infrastructure, system processes, efficiency, database stability, and performance, so you can focus on the more critical business challenges you face in order to thrive.
Qualified Specialists for Less
For less than it would cost to bring a quality hire on board, mSERV professionals will become a strategic extension of your in-house team. You will improve both system performance and regulatory compliance because Strategic processes are SOC1, Type 2 accredited. Our mSERV team will effectively manage regulatory issues as part of our daily analysis and adjustments to the system, keeping you completely informed every step of the way via regular reporting.
mSERV 24/7 Services Include:
Certified experts who become an extension of your team
Database Administrators who have expert knowledge of QAD
24/7 proactive environment monitoring and alerting–including trending
Monthly Service Delivery Review meeting
Optimization planning and improved efficiency
Daily verified database backups
Database, Tomcat, OS, and technical turning
Continuous assessment and adjustment of your system configurations to ensure optimal performance and stability
Infrastructure maintenance–including OS patching
Printer setup and maintenance
Complete compliance with FDA, SOC, and SOX requirements
Customers Give mSERV a 98.8% Customer Satisfaction Score
Managed Environments, Disaster Recovery, and More
Strategic’s SIGSERV team brings a deep understanding of the unique needs of manufacturers to all the managed services we provide, which include:
Seasoned Experts: Trust our expert QAD knowledge and SOC1 Type 2 process to manage and protect your environments 24/7.
System Health Checks (including QAD): Put seasoned professionals under the hood to provide an analysis and formulate a solution plan for increased stability and system performance.
Infrastructure Hosting (iserv): Avoid costly outages and production delays when system resources are unavailable by partnering with Strategic for iSERV.
Let us take care of QAD while you take care of business
Talk to us about bringing Strategic mSERV solutions to your organization!