Strategic Information Group provides professional managed services to support our clients IT initiatives. Our use of experienced deep Subject Matter Experts and adherence to delivery structured processes and methodologies enhances the value realized by our customers.

Our goal is to:

  • Reduce / Mitigate your risks
  • Reduce your operational cost
  • Enhance your performance
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Understanding your goals and objectives

  • Where are you today?
  • What are your challenges?
  • Where do you need to be?
  • What’s preventing you from getting there?

Service Level Agreements

  • 24 x 7 Monitoring and IT Support
  • 24 x 7 Infrastructure Management and Support

The Benefits of IT Support and Managed Services

  • Enable your staff to focus on business initiatives
  • Qualified Specialist level support of your environment
  • Increased Application Availability and Reliability
  • Improved staff competency via knowledge transfer
  • Peace of Mind Proactive MSERV 24 x 7 management of your environment
  • Trusted advisor
  • Accelerated project solutions

Our process and methodology is to first perform a Discovery, then design a solution based on your goals and objectives. Strategic then develops the solution and then moves to the deployment phase. We believe in investing in an initial engagement process, which allows a period of time to become aware of your business concerns and help tailor solutions to meet your key business objectives. We want you to walk away with win-win scenarios, precise answers and the assurance that you have made the most sensible, cost-effective decision.

Remember, our team is SOC1, Type2 accredited, so we can completely and effectively handle any SOX compliance issues related to this support. This SOC1, Type 2 accreditation means that we are audited annually by a member of the AICPA (American Institute of CPA’s) to verify we are compliant with solid controls and procedures.

“Having a group of people that have had good experience in QAD – and they’re not afraid to go ask somebody else, ‘Hey, I got this issue’ or ‘I’ve got that issue, what do we do?’ or ‘How can we take care of it?’ – so problems are resolved much quicker.”

Take a look at this recent case study on how Art’s Way Manufacturing leveraged the MSERV team to take over critical ERP system maintenance and support, opening more time to focus on their primary passion — the business of  manufacturing.

Gene Tonne, Director of Manufacturing, Art's Way Manufacturing